Frequently Asked Questions

What does Candlelit Coffee Company offer?

Candlelit Coffee Company offers hand-poured decorative candles, thoughtful gift sets, cozy-home accents, and seasonal collections, all designed around warm, relaxing evening rituals.

When will products be available?

Our first collection is being released now. We add each product only after the supplier, exact item details, fulfillment terms, and authorized product images have been verified.

Where will you ship?

We ship within the United States only. Standard shipping is $8, standard shipping is free on orders over $70, and express shipping is $15 where available. The options and rates for your order are always shown at checkout.

How quickly will orders be processed?

Every Candlelit piece is made to order by our production partners. Please allow 2-7 business days for your order to be made before it ships; delivery time after that depends on your location and the carrier.

Will I receive tracking information?

Yes. Once your order is on its way, you will receive a tracking email.

Can I return an item?

You have 30 days from the day your order arrives to request a return or exchange for any unused item in its original condition - for candles, that means unburned. Full details are in our Refund Policy.

What should I do if an order arrives damaged or incorrect?

Email candlelitcoffee-assistant@agentmail.to with the order number, a description of the issue, and clear photos of the item and packaging. Customer care will review the order using the policy that applies to the purchased item.