Refund policy

Returns and exchanges

We hope every order settles into your home the way it should. If it doesn't, here's how we make it right.

You have 30 days from the day your order arrives to request a return or exchange for any unused item in its original condition. For candles, that means unburned — a candle that has been lit can't be returned.

If your order arrives damaged, defective, or simply the wrong item, tell us within 30 days of delivery and we will replace it or refund you in full. A photo of the damage helps us sort it out faster, and in most of these cases we won't ask you to send anything back.

To start a return, email candlelitcoffee-assistant@agentmail.to or call (419) 847-3023 with your order number and a note about what happened. We'll reply with the next step within 2 business days.

Refunds go back to your original payment method. Return shipping for change-of-mind returns is the customer's responsibility; shipping for damaged, defective, or incorrect items is on us.